It was supposed to be shipped within a week of the order but nothing showed up. I went through the work related shopping carts to order this drive. DetailĪbout a month ago I ordered a 2 TB portable hard disk from OfficeMax for my workplace. The only company that comes to mind where both great support and rapid resolution intersect is Hover. There are very few companies that have great customer support and there are even fewer that have representatives that can solve your problem on the spot. There’s nothing unique about this experience. In this post I talk about my experience with OfficeMax and Adobe. Customer support representatives seem to have very little power to actually help, and it always seems to be another department that is the right one to help. Why is it so hard to have great customer support? I think that one big reason is fragmentation. Unlike retail where a customer will physically show up at the returns desk and see the human behind the desk in tech support customers have no problem ‘screaming’ – through the phone, email and Twitter. In the past I’ve worked in technical support and it is a difficult job where you get beaten up by both customers and management. Note: This post is not about customer service representatives but rather the actual support processes put in place by companies. Quick Post via Twitter: Excellent episode from #podcast: Marie Kondo-ing Your LinkedIn: The #LinkedIn Audit Blueprint to Help Your Profile Shine - The Science of #SocialMedia #qp. ![]() Quick Post via Twitter: An excellent interview with one of my favorite people at the 116: – Building the #Changelog Platform with and #Phoenix - #qp #Elixir.Quick Post via Twitter: Neat explanation of #ElixirLang’s #PatternMatching 116: – Building the #Changelog Platform with and #Phoenix - #qp #FP #FunctionalProgramming.Quick Post via Twitter: Really good discussion between & regarding Google’s #Privacy #Sandbox proposal #infosec #Tracking #WebCookies #qp SN 729: Next Gen #Ad Privacy - #SecurityNow. ![]()
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